PRIVACY POLICY

This privacy policy applies to CAFÉLAVISTA website at www.cafelavista.com (the “Website”).
CAFÉLAVISTA takes your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).

By using this website you consent to this policy.

Information we collect and why

We will collect personal data on this website only if it is directly provided to us by you, the user, e.g. your name, email address and telephone number and therefore has been provided by you with your consent.

Contact forms
Our contact forms are powered by HubSpot and allows users to request information about the services / products we offer. We request your name, telephone number, email address and business information to help us understand the services /products you require. The contact forms used on this website also require your consent before any personal information is sent into the HubSpot CRM. We also use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here: https://policies.google.com/privacy.

Customers that email us directly will have their email address, IP address, and any data provided in the body of the email stored in G Suite archives. We do not collect or use sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

Analytic data
We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to traffic data, location data, weblogs and other communication data (but this data will not identify you personally). For more info on cookies please see our cookies policy.

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, using cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Use, storage & disclosure of your information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR, but we will not transfer, share, sell, rent or lease your personal data to third parties.

The information that we collect relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

  • To send marketing emails regarding our products and services. 
  • To send marketing SMS messages regarding our products and services. 
  • To display remarking adverts on third party paid advertising platforms.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  • If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  • If you are an existing customer, we may contact you with information about goods and services, similar to those which were the subject of a previous sale to you.

What rights you have over your data

The DPA and GDPR give you the right to access information held about you by us.

You can request to receive personal data we hold in our HubSpot CRM about you, including any data you have provided us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please contact us by phone if you wish to request confirmation of what personal information we hold relating to you.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Use of cookies

Please see our cookies policy for information on this.

Security

Whilst we implement SSL (secure socket layer) encryption to encrypt transmission of information via the Internet we cannot guarantee the security of data while you are transmitting it through this site; any such transmission is at your own risk.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check.
We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data. We welcome any queries, comments or requests you may have regarding this Privacy Policy.